FAQ

    ORDER

  • How can I be sure that my order has been received?

    You will immediately receive a confirmation email once the order has been processed. If you do not receive an email, it is possible that the email address provided during the order phase was incorrect. For more assistance, contact Customer Care by visiting the “Contact us” page.

  • Can I change my order before it is shipped?

    Once your order has been confirmed it is no longer possible to modify it or change the delivery address or other details.

  • Can I cancel my order before it is shipped?

    We strive to process and ship your order as quickly as possible. For this reason it is not possible to cancel your order once it has been submitted.

  • What can I do if I have changed my mind or if I have ordered the wrong size or article?

    No changes of any kind can be made. If you have ordered the wrong article or size simply follow the instructions in the returns section. All articles must be returned in perfect condition (unless the article was damaged: in this case use the online returns form to inform us) and in their original packaging.

  • What should I do if the items delivered are damaged or defective?

    If the product you have received is damaged or defective just follow the returns procedure, exclusively applicable to products purchased on the website https://www.7forallmankind.ch/. Remember that you have 14 days to return items once you have received them.

  • What should I do if the items I received do not correspond with my order?

    If the articles received do not correspond with your order (e.g. they are a different colour) you have 14 days to request the return of the purchased product. All you need to do is follow the instructions in the returns policy. It will not be possible to exchange items.

  • PAYMENTS

  • Which payment methods do we accept?

    We accept the main payment methods. These may vary depending on the device used or the country of delivery.

    You will be able to choose the desired option during checkout.

  • What is 3D secure (3DS)?

    To protect your data, we use verified encryption technology. With the SSL (Secure Socket Layer) and 3D Secure protocols, your order and credit card data are sent to us in encrypted form and are handled confidentially.

    For added security, the 3DS code will be requested for all credit card payments.

  • Why was my payment not successful?

    We suggest you check that:
    - credit card information is correctly entered
    - the available credit covers the value of the transaction
    - the 3DS code has been entered correctly

    If this is not the case, we advise you to contact your bank for further checks.

  • I have a discount code, how can I use it?

    Enter your discount code in the "Promotional Code" field in the shopping cart and click the "APPLY" button.
    You can only use one discount code per order. Unless otherwise specified, the discount code cannot be used in combination with other current promotions.

    The application of the discount code CANNOT be requested after the order has been completed.

  • DELIVERY

  • When will my order be delivered?

    • Orders made between MONDAY and FRIDAY by 13:00 CET (12:00 GMT) will be shipped the same day

    • Orders confirmed between MONDAY and FRIDAY after 13:00 CET (12:00 GMT) will be shipped the following working day

    • Orders confirmed on FRIDAY after 13:00 CET, SATURDAY and SUNDAY will be shipped the following Monday (unless this Monday is a public holiday).

    • 7 for all Mankind does not deliver at weekends, express deliveries included, or on public holidays

    • During some periods (Sales, Black Friday or Christmas holidays) or for reasons over which 7 for all Mankind has no control (weather conditions, strikes or customs inspections), delivery times may be longer than usual. The delivery times reported below are in working days

  • How can I track the status of my order?

    You can monitor your order in the 24 hours after you receive the shipping confirmation email from the courier, using the following link

  • I have entered the wrong delivery address, what can I do?

    Unfortunately we can’t change the shipping address once an order has been made. This is because we can’t guarantee that the change made in the system is effective before the order is shipped, but also to prevent fraud. If the courier is not able to make the delivery, the order will return to the warehouse and you will be refunded the cost of your order.

  • I was out when the courier tried to deliver, what should I do now?

    Our selected couriers usually make two attempts to deliver orders to the address provided. If there is nobody at home, the courier could leave the package with a neighbour or at a collection point where you can pick it up at a later date, showing photographic ID. The collection point will be indicated on the tracking link or in the delivery note left by the courier. The package will be available for collection at the collection point for about 5 days. If you do not collect it, it will be returned to our warehouse and you will receive a refund. Unfortunately, in this case we won’t be able to organise a new delivery but you can in any event make a new order.

  • How many days will it take for my order to be delivered?

    Delivery times vary according to destination country. We recommend consulting the table on the DELIVERY page

  • How much do I have to pay for shipping?

    Shipping costs vary according to destination country. We recommend consulting the table on the DELIVERY page

  • Where are the goods delivered from?

    For all orders made with delivery to Switzerland, the goods are sent from the warehouse in the Netherlands. Our service includes all shipping costs, including customs duties. In the event of a refund, we recommend using the free service provided by 7 For All Mankind via couriers DHL in order to avoid additional customs duties.

  • RETURNS AND REFUNDS

  • What is the returns procedure?

    You have 14 days to return your order from the date your received it. Click here to begin the return procedure. Find your nearest DHL drop off point using this link https://locator.dhl.com/ and remember to print out and take your return label with you together with your parcel (NO SwissPost).

  • What items can I return?

    Our current return policy applies only to products purchased via the official 7 For All Mankind website and shipped within Europe.

    All items not included in this category must be returned to the authorised dealer from which they were purchased.

  • Can I exchange an item?

    It is not possible to exchange ordered items at the moment.

    If you wish to receive another item or the same item in a different size, you will have to return it and place a new order.

  • How do I apply for a refund and how long does it take?

    The refund will be credited to the same payment method used during the purchase within a maximum of 14 days after the returned goods have been checked at our warehouse.

    The speed of the refund procedure may also depend on your bank.

  • Which courier is used?

    For all orders and returns made from and towards Switzerland, DHL Express is used. You can find your nearest DHL drop off point here: https://locator.dhl.com/.

  • Can I use an alternative courier to DHL?

    We recommend using the 7 For All Mankind return label, which is free of charge (Express parcel shipment costs and customs duties borne by 7 For All Mankind). You may use another courier but you will need to contact Customer Services to request the necessary pro forma invoice to meet all customs requirements (parcel shipment costs and customs duties charged to customer and not refundable) The parcel must then be sent to the following address:

    7 For All Mankind Online Returns Department
    Bleckmann Netherlands
    Hanzepoort 30
    7575 DA Oldenzaal
    The Netherlands

    The refund will be made only when the goods arrive at our warehouse in the Netherlands.

  • Can I use Swiss Post?

    If you use SwissPost all shipping costs and customs duties will be charged to you and are not refundable. For more details see HERE

  • If I have incurred shipping costs, will they be refunded?

    No, unless the order includes defective items or items not corresponding to those ordered.

  • PRODUCTS AND AVAILABILITY

  • How should I wash my 7 for all mankind jeans?

    Refer to the inside care label for washing instructions and the best products to use for your 7 For All Mankind. For some more details on how to treat your denim, please check our dedicated Section: Denim Care

  • I bought your product on ebay. Is it authentic?

    We have received a lot of complaints from customers about counterfeit products purchased through eBay (or other auction sites/websites). To avoid buying a counterfeit product, we recommend making your purchases through our website or authorized retailers.

  • Is there a size guide?

    We would never want you to have a product that doesn’t fit you perfectly. That is why we invite you to take a look at our Size Chart before purchasing. Additionally, if in doubt, you may contact our customer service.

  • What is the squiggle?

    The squiggle is what we call the backpocket decoration that strongly identifies 7 For All Mankind jeans. A style without the squiggle will be called clean pocket.

  • NEWSLETTER

  • I have signed up for the newsletter but I haven’t received the discount code. Why?

    Try checking your SPAM folder. If you registered for the newsletter in the past and cancelled your subscription, you will not receive another discount code.

  • Why doesn’t the discount code work?

    The code is valid for 30 days from the date it is received and can only be applied to full-price products. It cannot be combined with other promotions or discount codes.
    The codes issued by 7 For All Mankind US are only valid in the US.

  • I used my discount code but I returned the order. Can I have another discount code?

    In the case of order returns it is not possible to reactivate the discount code used or issue a new one.

  • What is the difference between registering on the website (My account) and subscribing to the Newsletter?

    1) Registering on the website in the ""My Account” section allows you to manage and monitor your orders at any time. Creating an account does not entitle you to a discount code.
    2) When you subscribe to the Newsletter you will receive a discount code for your first purchase and will be able to keep up to date with the latest news from 7 for all mankind

  • How can I cancel my subscription to the newsletter?

    To cancel your subscription click on “unsubscribe” at the bottom of the newsletter. If you have an account, you can do it by clicking here.

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